Privacy statement

This privacy statement describes what personal data Metsähallitus collects about its customers who use the Eräluvat services (later "user" or "customer") and how this data is processed and stored.

Eräluvat services refer to

• Eräluvat.fi web service and the related mobile application,
• permit application system (lupahaku.eraluvat.fi, later "Permit application system") and
• the Eräluvat customer service, which can be delivered by phone, at a sales points or through feedback forms, which are processed using a separate feedback system.

This privacy statement was last updated on 19 November 2024.

1. Register

Customer register of the Metsähallitus Eräluvat Services.

2. Controller

Metsähallitus (Business ID: 0116726-7), P.O. Box 80 (Opastinsilta 12), FI-00520 Helsinki

Eräluvat telephone services, tel. +358 20 69 2424

kirjaamo(a)metsa.fi

Metsähallitus Data Protection Officer

Janne Kiiskinen, tietosuoja(a)metsa.fi

Contact person in register-related matters

Jari Haarala, Head of Digital Services, jari.haarala(a)metsa.fi

3. Collecting personal data

Metsähallitus may collect data on the users of Eräluvat services that are needed for the purposes specified in this privacy statement. The type of data collected on the users is determined by the purposes for which it is used.

The personal data of a user of the service can be collected when he/she uses the Eräluvat services, registers as a user of the Eräluvat.fi web service or the Permit application system, participates in competitions, campaigns or surveys, or otherwise deals with Metsähallitus. Persons under 13 years of age need the consent of their custodian.

The user has the option to purchase permit products also for another person by entering other person’s details in the section Permit user details. In this case, the person designated as the permit user has the right to cancel their permit in accordance with the purchase and cancellation terms and to have their information removed as per section 8. Customer's rights to check their data. Responsibility for payment of the order always remains with the person placing the order.

Information provided by the customer when using the Eräluvat.fi web service or mobile application or when buying a permit through the customer service:

1. * First name, last name
2. * Email address
3. * Language
4. * Postal address
5. * Postal code and address location
6. * Telephone number
7. * Date of birth
8. **Social security number
9. Hunter number
10. * Password or other unique identifier
11. * Marketing authorisation
12. Information provided in connection with studies and surveys
13. Customer feedback
14. Other information that the customer has agreed to provide or disclose, such as data collected from the hunter register or other external sources.

* Mandatory information

** Mandatory for application-based products and for orders that are invoiced.

Information provided by the customer when buying a permit for another person:

1. * First name, last name
2. Email address
3. * Postal address
4. * Postal code and address location
5. Telephone number
6. * Date of birth
7. Hunter number

* Manadatory information

Information provided by the customer when using the Permit application system:

1. * First name, last name
2. * Email address
3. * Language
4. * Postal address
5. * Postal code and address location
6. * Telephone number
7. * Date of birth
8. * Hunter number
9.  * Hunting club
10.  * Information on hunting opportunities and the date of shooting test for moose
11. * Password or other unique identifier
12. * Marketing authorisation
13. Information provided in connection with studies and surveys
14. Customer feedback
15. Other information that the customer has agreed to provide or disclose, such as data collected from the hunter register or other external sources.

* mandatory information

Information provided by the customer when using the feedback forms on the Eräluvat.fi web service:

1. Name
2. * E-mail
3. Telephone number

* Mandatory information

Information provided by the customer when using the Eräluvat mobile application:

1. E-mail address needed for registration
2. User's location when using the option to show user's location on the map
3. User's location when using the option to show nearby destinations

We also collect information on the use of the service in order to develop it. For instance, we keep track on the number of users in the service each year or during certain usage spikes, the devices the service is used on and the content browsed by the users. In this context, no personal data is collected on users from which an individual user could be identified. The information collected cannot be linked. For more details, see section 9. Cookies.

4. Use and disclosure of personal data

Personal and other data is only processed and disclosed for lawful purposes and detailed provisions on these purposes are contained in the following acts:

• Data Protection Act (1050/2018),
• Act on the Openness of Government Activities (621/1999),
• Hunting Act (615/1993) and
• Fishing Act (379/2015).

Use of personal data

Metsähallitus uses the data it collects for the following purposes:

1. Provision of the Eräluvat services and the management of customer relationships. Personal data can be used to create user accounts, identify users, order products, submit permit applications, ensure the functioning of services and for communication related to the permits acquired by the user and for wilderness supervision. In addition, Metsähallitus may use clients' personal data to respond to the feedback or questions that they have provided.
2. Maintenance and the development of services. Personal data can be used to maintain and develop the Eräluvat services and to enhance user experience.
3. Customer communication and marketing. With the consent of the customer, his/her personal data can be used for customer communications with the Eräluvat newsletters or to market other services provided by Metsähallitus.
4. Study. Personal data can be used for a study conducted or commissioned by Metsähallitus.
5. Invoicing. The personal identification number is used for invoicing decisions which are eligible for collection and made based on a separate application.

Disclosure of personal data

In principle, Metsähallitus will not, under any circumstances, disclose the customer data of the Eräluvat services to third parties for marketing purposes.

In specific cases, Metsähallitus may disclose data for scientific or other research provided that Metsähallitus has received a written data disclosure application stating at least the following: the research plan, arrangements for processing and storing the data and the legal basis for the disclosure.

The order and customer data of the Eräluvat services is transferred to Metsähallitus’ own sales and financial systems for invoicing and financial monitoring. We may also transfer data on customers to our automated marketing systems and the newsletter sending system.

Metsähallitus regularly submits order information (permit name, permit area, permit period, permit number, hunter number, payment information) to the Oma riista service maintained by the Finnish Wildlife Agency. Order data is disclosed on customers who have logged in to the Eräluvat.fi web service or the Permit application system using their Oma riista IDs or have entered their hunter number and name in a manner similar to the hunter register in their permit information.

In order to promote the safety of hunting, i.e., based on the protection of vital interests, Metsähallitus may disclose the contact information of individuals who have obtained a moose hunting area permit for a particular area to hunters who have obtained a similar permit for the same area. This only applies to an area referred to in section 8 of the Hunting Act for which several overlapping area permits may be granted.

Personal data may also be disclosed when required under law and when requested by competent authorities.

Newsletters and marketing can be allowed or prohibited in the Eräluvat.fi web service and the Permit application system when purchasing/applying for a permit or as a registered customer at any time through your own customer account.

In addition, you can also notify us of the prohibition by phone (+358 20 69 2424) when purchasing a permit, by email (eraluvat(a)metsa.fi) or by contacting the controller in writing.

5. Transfer of personal data to parties outside the EU and the EEA

No data will be transferred to parties outside the EU or the EEA.

6. Protecting the personal data

Personal data collected in connection with the Metsähallitus Eräluvat services may only be read and processed by workers whose job description makes this necessary.

If necessary, customer systems can be accessed by data processors responsible for software maintenance and functionality for maintenance purposes. Metsähallitus has concluded agreements with them that they observe confidentiality in all matters concerning customer data and that they process personal data as required under the law.

7. Storage of personal data

Metsähallitus will store personal data saved in the Eräluvat services as required under the law and only as long as required for the purposes specified in this privacy statement.

• In accordance with the Accounting Act, subscriber (person who places the order) information is retained for six years from the end of the year in which the financial period ended.
• Permit user information is retained for two years after the permit has expired.
• The user account will be deleted if it has not been used for two years.

8. Customer's rights to check their data

Under the law, the customer has the right to check what personal data has been collected on him or her. The customer has the right to request that inaccurate, unnecessary or outdated personal data be updated or deleted.

• If the customer has registered as a customer of the Eräluvat.fi web service, he/she can easily check his/her personal data by logging in to his/her customer account at www.eraluvat.fi.
• If the customer has registered as a customer of the Permit application system, he/she can easily check his/her personal data by logging in to his/her customer account at lupahaku.eraluvat.fi.
• The inspection request can also be submitted to Metsähallitus using a separate form available on www.metsa.fi/en/privacy-statement.

9. Cookies

The Eräluvat services use cookies. Cookies are small text files used for communication between the terminal’s browser and the server. Cookies and other identifiers have a set period of validity, after which the browser removes the identifier.

Some of the cookies are connected with the functioning of the service. The purpose of cookies is to enable the use of the services.

Cookies are managed via cookie acceptance pop up. You can see all the cookies used by the site and see and modify the cookie consent you have given from the cookie settings link at the bottom of the site.

You can change the browser settings to turn the cookies off or delete any cookies saved in the browser. This may, however, interfere with the functioning of the service.

Data on the use of the Eräluvat.fi web service is collected without cookies using the Snoobi Analytics service. No personal data which could be used to identify individual visitors is collected about the users of online services. The information is used in the development of the web service. The collected data is stored in the Snoobi Analytics tool. Snoobi manages this information in accordance with its privacy policy. You can find further information on the Snoobi Analytics website (snoobi.com).

10. Contact information

Questions concerning this privacy statement, the use of personal data and cookies can be addressed to eraluvat(a)metsa.fi.

Controller

Metsähallitus (Business ID: 0116726-7), P.O. Box 80 (Opastinsilta 12), FI-00520 Helsinki

Eräluvat telephone services, tel. +358 20 69 2424

kirjaamo(a)metsa.fi

Metsähallitus Data Protection Officer

Janne Kiiskinen, tietosuoja(a)metsa.fi

Contact person in register-related matters

Jari Haarala, Head of Digital Services, tel. +358 206 39 6239, jari.haarala(a)metsa.fi

Please note that for security reasons, we may have to check your identity before responding to your request for help.

Metsähallitus, Wildlife Service Finland

Eräluvat telephone services +358 20 69 2424 (weekdays 9 am–3 pm), eraluvat(a)metsa.fi