Start using the new Eräluvat.fi by creating a customer account

The Eräluvat.fi website and the Eräluvat webshop have been merged and renewed. As a result of the update, old customer accounts are no longer available, and you are not able to view previously purchased permits. However, paid permits continue to be valid. For paid orders, a confirmation email is always sent to the customer, so most customers already have a receipt for the purchased permit saved.

In case of any problems, you can contact the Eräluvat customer service: +358 (0)20 69 2424 (weekdays from 9 a.m. to 3 p.m.) or eraluvat@metsa.fi.

Before making your first purchase, it's a good idea to create a customer account. This way, you can reserve permits and huts and pay for them later. All your orders are listed in your customer account.

Check the sale dates for permits.

The new app shows wilderness destinations on map

The new Eräluvat application is launched at the same time with the web service. The updated application allows you to view permit areas, huts and trails on a map. You can also purchase permits for your preferred destination.

The previous app has been removed from the app stores. If you still have the app, the purchased permits can be displayed in the old application as long as you do not need to log in again, since using the application has required an Eräluvat customer account, which has been removed with the update.

Answers to frequently asked questions

Why didn't we transfer old customer accounts to the new service?

Although the removal of old customer accounts may cause inconvenience for some of our customers, starting fresh can be beneficial for both the customer and the Eräluvat.fi service in many ways.

Many customer accounts were no longer actively used. According to data privacy principles, unused customer accounts should be deleted. Transferring newer customer accounts to the new service would not have been appropriate either, as its is good to ensure the customer’s consent for using the new service.

The service has changed significantly in the renewal. When creating a new customer account, customers can accept the new terms and make choices about the types of marketing messages and newsletters they receive from us. This way, our customer data will be of better quality in the future, and customers have their marketing permissions in order and are aware of the terms of use.

Why didn't we transfer previously made orders to new customer accounts created with the same email address?

The costs of such transfer would have been high considering the benefit achieved. The customer account is not the only place where a paid permit is stored. An email confirmation has been sent to the customer for each paid order. Additionally, hunters can see their permits in the Oma riista service if they provided their hunter number when purchasing the permit. Those who have paid the fisheries management fee for the entire year have received a fishing card by mail with the Suomu magazine.

What if I don't have the receipt of my paid permit?

In case of any problems, you can contact Eräluvat customer service: +358 (0)20 69 2424 (weekdays from 9 a.m. to 3 p.m.), eraluvat@metsa.fi.

What if I don't have the receipt and I meet a game and fisheries warden?

In exceptional cases, Metsähallitus game and fisheries wardens can check the validity of the permit using the customer's personal information.